Support

Warranty Program

Simple, Hassle-Free

GREE's systems are backed by some of the strongest warranties in the market today. For warranty service or repair, contact your installing contractor. You may find the installer’s name on the equipment or in your owner’s packet.

Replacement Parts

If you have a system that requires a part under warranty, simply order the part number from us hassle-free. Please review our requirements for warranty.

Orders placed by 2:30 pm EST ship same day.
UPS Ground shipping included for FREE.
Expedited shipping options available.
Freight charges apply for compressors & refrigeration coils.

Order Parts

Contact the GREE team to begin your order.

T: 888.850.7928
E: orders@twclimate.com
Already have a warranty? Look it up by serial number Search Now

Select

Select dealers receive 10 year parts & compressor warranty.

Standard

Standard dealers receive 5 years parts & compressor warranty.

Commercial

Commercial dealers recieve 1/5 year parts & compressor warranty.

All

All dealers receive 90 day controls warranty.

Registration

This registration is for U.S.A products only. Warranty Registration is not a requirement. Customers should keep a copy of their installation invoice on hand to provide to their servicing contractor who should contact Customer Care at 888.850.7928 if warranty parts or technical assistance is needed.

Please fill out the following form to register your GREE products.

General Information
Product Information
Owner Information
Owner Address
Installer Information