Support
FAQs
What does E8 error code mean?
Compressor high temperature protection. Low indoor airflowTroubleshoot Error Codes
What does E9 error code mean?
For models with factory installed condensate pump this indicates condensate overflow protection. For models without factory installed condensate pump this indicates a status code for indoor fan delay (cold air prevention) during heat mode.Troubleshoot Error Codes
What does EU error code mean?
Decrease frequency due to IPM/PFC module high temperatureTroubleshoot Error Codes
What does F1 error code mean?
Indoor ambient temperature sensor malfunction (15k)Troubleshoot Error Codes
What does F2 error code mean?
Indoor coil temperature sensor malfunction (20k)Troubleshoot Error Codes
What does F3 error code mean?
Outdoor ambient temperature sensor malfunction (15k)Troubleshoot Error Codes
What does F4 error code mean?
Outdoor coil temperature sensor malfunction (20k)Troubleshoot Error Codes
What does F5 error code mean?
Compressor discharge temperature sensor malfunction (50k)Troubleshoot Error Codes
What does F5 error code mean?
Wired controller temperature sensor malfunctionTroubleshoot Error Codes
What does F6 error code mean?
Compressor decreased frequency due to overloadTroubleshoot Error Codes
What does F9 error code mean?
Compressor decreased frequency due to high discharge air temperatureTroubleshoot Error Codes
What does FH error code mean?
Compressor decreased frequency due to indoor coil freeze protectionTroubleshoot Error Codes
What does H1 error code mean?
Status code - defrosting or oil return in heating modeTroubleshoot Error Codes
What does H4 error code mean?
System overload, high temperature resistance protectionTroubleshoot Error Codes
What does H5 error code mean?
IPM module synchronization and over-current protectionTroubleshoot Error Codes
What does H7 error code mean?
Compressor desyncronization or sensor malfunctionTroubleshoot Error Codes
What does P5 error code mean?
Compressor overcurrent protection of phase currentTroubleshoot Error Codes
What does PH error code mean?
Voltage on DC bus bar too high (P&N protection)Troubleshoot Error Codes
What does PL error code mean?
Voltage on DC bus bar too low (P&N protection)Troubleshoot Error Codes
What does PO error code mean?
Compressor minimum rated frequency in test state. (Flexx Driver reset protection)Troubleshoot Error Codes
What does P1 error code mean?
Compressor standard rated frequency in test state.Troubleshoot Error Codes
What does P2 error code mean?
Compressor maximum rated frequency in test state.Troubleshoot Error Codes
What does P3 error code mean?
Compressor intermediate frequency in test state.Troubleshoot Error Codes
What does PU error code mean?
Capacitor charging malfunction. (Flexx Charge loop error)Troubleshoot Error Codes
What does U1 error code mean?
compressor phase current detection circuit malfunctionTroubleshoot Error Codes
What does U8 error code mean?
Dissection of exhaust temperature sensor. Zero cross detection of circuit IDUTroubleshoot Error Codes
What does OC error code mean?
Total capacity if indoor units is more than 150%Troubleshoot Error Codes
What does b5 error code mean?
Inlet Tube Sensor (Super+Multi & Ultra Liquid Pipe of BU Tube Sensor)Troubleshoot Error Codes
What does b7 error code mean?
Outlet Tube Sensor (Super+Multi & Ultra Gas Pipe of BU Tube Sensor)Troubleshoot Error Codes
What does CE error code mean?
Communication error between main board and testing boardTroubleshoot Error Codes
What does dd error code mean?
Wrong connection of communication wire or malfunction of EEVTroubleshoot Error Codes
What does dn error code mean?
Wrong connection of communication wire or malfunction of EEVTroubleshoot Error Codes
What does Fb error code mean?
Intermediate vapor injection temperature sensor errorTroubleshoot Error Codes
What does LU error code mean?
Frequency limitation for compressor discharge temperatureTroubleshoot Error Codes
What does P6 error code mean?
Communication failure between driver board and main boardTroubleshoot Error Codes
How do you turn on the heat?
Use the mode button on your remote to change to the sun icon for heat.Homeowners Quick Guide
How do you use the timer?
Press T-ON or T-OFF to start or stop the timer. (Adjust with the up and down arrow buttons.)Homeowners Quick Guide
Why should I choose GREE?
GREE has developed some of the world’s most energy-efficient and technically advanced air conditioners.About Us
Where is GREE from?
Based in Zhuhai, China, GREE is now the world’s largest specialized air conditioner company integrating R&D, manufacturing, sales and service.About Us
What size outdoor units do you offer?
Refer to our quick reference guide to see our offering of outdoor unit sizes.View Document
How many indoor units / zones can an outdoor unit handle?
Refer to our quick reference guide to see how many indoor units / zones an outdoor unit can handle.View Document
Where is the serial number?
The model and serial number can be located on the serial number plate attached to the side of the unit.GREE Warranty Lookup
How do you clean the filter?
To remove the filter, gently push forward on the handle tabs, then lift the filter out of place. Rinse or vacuum - do not scrub filter with a brush or place in the dishwasher. Damage will occur.Homeowners Quick Guide
How do you turn on the auto clean function?
Under unit OFF status, hold "MODE" and "FAN" buttons simultaneously for 5s to turn Auto Cleaning on or off. When Auto Clean is on the indoor unit displays "CL" and the unit will heat up and cool quickly. You may hear the sound of flowing liquid or thermal expansion or contraction. Make sure the room is well ventilated at this time as the unit may blow cool or warm air, this is normal.Homeowners Quick Guide
What is SEER?
(Seasonal Energy Efficiency Ratio) Efficiency rating of air conditioners and heat pumps over the course of the cooling season. The higher the SEER, the more efficient the system.Glossary
What do the remote icons mean?
Please view our homeowners remote functions guide.Homeowners Quick Guide
How do you connect wiFi?
Please review our GREE+ app and universal wiFi installation and operation manual.View Document
How do you use the remote?
Please view our homeowners remote functions guide.Homeowners Quick Guide
What does dry mode mean?
Dry mode will operate at a low fan speed to remove moisture in the room.Homeowners Quick Guide
How do you become a GREE Select Dealer?
Review and fill out our GREE Select Dealer application.GREE Select Dealer
What does the snowflake icon mean?
The snowflake icon means your system is in cool mode.Homeowners Quick Guide
How do you turn on the heat?
Use the mode button on your remote to change to the sun icon for heat.Homeowners Quick Guide
How do I change my remote control setting from fahrenheit to celsius?
The remote control should come from the factory already set for °F, but if set for °C, turn remote control off, then press "MODE" and down arrow buttons on the remote simultaneously for 5 seconds.Homeowners Quick Guide
How do mini-splits work?
Using advanced inverter technology, mini-splits operate via an indoor air handler & outdoor compressor with utmost efficiency and comfort.Why Ductless?
How do you switch from heat to air conditioning?
Press the MODE button until the snowflake icon appears.Homeowners Quick Guide
How low can you set the temperature?
Using the remote press on the up and down arrows to change to the desired temperature.Homeowners Quick Guide
Where do you download GREE+ app for iPhone?
The GREE+ app is available on both the Apple store.Where do you download GREE+ app for Android?
The GREE+ app is available on both the Google store.How do you register a GREE mini-split?
Registration is for U.S.A products only and can be done using our warranty registration form online.Warranty Program
Where do you order replacement parts?
If you have a system that requires a part under warranty, simply order the part number from us hassle-free through our warranty program.Warranty Program
What does the tree icon on the remote do?
This feature enables the air ion machine within the air conditioner, swiftly filtering out dirt and even airborne viruses.Homeowners Quick Guide
Where do I find help to service my unit?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How long is the warranty?
Our warranty ranges from 1 - 10 years depending on what part and who installed the unit. Please review our warranty program page for more information.Warranty Program
How do you control the unit without the remote?
Lift the front panel section on the indoor unit and locate the AUX button on the right-hand side. Press the button to turn the unit ON or OFF. (Not all functions will be available.) Press again to cancel AUX Mode and transfer control back to the remote.Homeowners Quick Guide
How do you turn the wall unit on without the remote?
Lift the front panel section on the indoor unit and locate the AUX button on the right-hand side. Press the button to turn the unit ON or OFF. (Not all functions will be available.) Press again to cancel AUX Mode and transfer control back to the remote.Homeowners Quick Guide
How do I reset my unit?
Turn off the breaker for 10 minutes.How high should the wall mount be?
It should be mounted at least 72” up off the floor or 6” off the ceiling with 6” of clearance on both left & right sides.How do you install an indoor unit?
It should be mounted at least 72” up off the floor or 6” off the ceiling with 6” of clearance on both left & right sides. All electrical connections are on the right side of the wall mounted units. When pulling the line set in through the hole in the wall, be sure to maintain a 4” bend radius to keep the line set tight against the interior wall and prevent kinking. Installation bracket must be level. Try to catch two wall studs with the legs of the mounting bracket but if not the five screws provided with appropriate wall anchors will keep the evaporator on the wall…IDUs weigh approx. 22 - 42lbs.). IDUs have as much as a 40’ throw of air. The wireless remote must be within 26 feet of the IDU and must have a clear communication to the IDU…cannot go through sheet rock, etc. Use expandable foam to seal hole around line set and drain (wall sleeves are nice too). Ceiling cassettes come with a factory condensate pump. MULTI indoor units are powered off the outdoor unit, U-Match indoor units have separate power source. Indoor High-Wall fans run continuously in the Cool mode. Dry mode on IDU can be used for dehumidification. Both the IDU & ODU units must be level in order for water to drain properly.GREE Training
How do you setup condensate drain lines and pump?
The drain lines do not have to be trapped. For best draining of condensate, run the drain line below the line set. A 5° downward pitch is recommended leaving the IDU unit for gravity draining. There is a drain port on the IDU on both right side and left side. Use terminals 1 & 3 on the IDU to power the condensate pump if the pump is installed inside the IDU. How to wire mini-split condensation pump to GREE unit: Terminals N1 and 3 on the indoor unit can be used to power the pump, Terminal 2 on the indoor should not be used to wire in pump or safety switch as this is dedicated communication, Terminal 3 is often used for safety switch to cut power to the indoor unit rendering it non-functional.GREE Training
What are the clearances for an outdoor unit?
2’ clearance from the top, 2’ right side, 1’ left side, 6 ½’ discharge (air outlet), and 1’ incoming (air inlet) air side (refer to system documentation). ODU must be located on level ground and above the typical snow line.System Documentation
How do you install an outdoor unit using a wall bracket?
Mini-Split distance off the wall being 12” or 20” off wall for air inlet that GREE installation guide requires. Consult wall bracket installation guide and submittal for distance off wall for air inlet, sides, top and bottom of unit, as long as more than 20” off ground. This allows inlet air from bottom, top and both sides of the outdoor unit so the inlet requirement of 12” or 20“ can be reduced. GREE does not manufacture wall brackets but there are several on the market which can be used as long as they meet the weight limit of the equipment and other requirements of the manufacturer of the wall bracket.System Documentation
What electrical is required?
14/4 AWG stranded cooper wire 600v rated is required between the ODU & IDU, (U-Match is an exception). There can be no breaks (splices) in the cable between the ODU and IDU. No wire nuts / no splicing of any kind!. The wire connected to terminal #1 on the ODU must be connected to terminal #1 on the IDU, #2 to #2, #3 to #3 and #4 to #4. If you get an E6 error code the wires maybe crossed between the ODU & IDU. Surge protectors are recommended (Intermatic AG3000). Indoor disconnect is required (this is in the U.S. National Electrical Code but often not enforced by local code officials). Do not put control wires around, close to or on top of lights.How to setup dip switches?
FLEXX BH Airflow SetupWhat size are all service valves on multi-zone mini-split outdoor units?
1/4 X 3/8Do I use the multi-zone line set adapters at the outdoor or indoor unit?
Line set adaptors are to be used outside at the outdoor unit connection NOT at the indoor unit.What wiring is best to connect indoor unit to outdoor unit?
Use 14/4 600V rated stranded wiring to connect indoor unit to outdoor unit. No wire nuts or splices.Can I use a multi-zone mini-split line set adapter on the indoor unit?
No, adaptors are to be used outside at the outdoor unit connection NOT at the indoor unit. You must use the adapters that come with the outdoor unit to accommodate the larger pipingWhat should the voltage read on the inside unit?
Depending on model you should have 115VAC or 230VAC as shown on the units data plate.Why does my Flexx condenser keeps icing?
It is normal for a heat pump to frost over outside during heat mode, or there could be a problem and an HVAC contractor should be contacted to inspect the system.Why is my unit stuck in turbo mode?
If the Turbo button on the remote does not de-activate turbo mode an HVAC contractor should be contacted.Homeowners Quick Guide
What size unit do I need for my space?
An HVAC Contractor should be contacted to do a proper load calcuation to determine the proper equipment size required for your application.How to control the up and down swing?
The Swing button on the remote controls the up and down swing louver.Homeowners Quick Guide
How to change lock settings on remote?
Press the up and down buttons at the same time to lock and the same to unlock.Homeowners Quick Guide
How to add Freon in a long run?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to fix the thermostat?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to hook up condensation pump?
For most models you can use terminals 1 and 3 to power a mini-split condensate pump.View Document
How to reset the remote?
Remove batteries and wait for display to go blank then re-install the batteries ( be sure batteries with sufficent charge are in your remote ).How to set the temperature?
Use the up and down buttons on remote to set the desired temperature.Homeowners Quick Guide
How to set up auto turn on?
Use the On/Off Timer buttons to set up a a timer to turn the unit on and or off.Homeowners Quick Guide
How to sync remote?
GREE remotes are infrared so you can just point and click. If your remote is not working please try installing new batteries.Homeowners Quick Guide
How to turn on the heat pump?
Point the remote at the indoor unit and press the power button, then select the desired mode, be sure the set point is above the room temperature for heat or below the room temperature for cool.Homeowners Quick Guide
Does not cut off on heat when it reaches the desired temp?
Use the temp button on the remote to see if the temperature sensed by the unit is correct.Homeowners Quick Guide
What is the health function?
This function is not available in our market.Where would I find integrated control model number?
Contact you local GREE Distributor for more information.Find a Distributor
Why is my unit's fan so loud?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
Why does my heat not run continuously?
Heat pumps are designed to shut off once set point has been reached for it to continue running raise the set point using the remote controlHomeowners Quick Guide
Why would my unit just turn off?
If the unit turns off by itself this means there is a timer set to automatically turn it off.Homeowners Quick Guide
How does an inverted compressor work?
Inverter systems are a type of heating and cooling system that uses a variable-speed compressor to regulate the temperature of your environment.Inverter Systems and Heat Pump Technology: An Overview from the Experts at GREE
how do I get it to blow cold air?
Use the remote to set the unit in Cool Mode and turn the set point down below the room temperature.Homeowners Quick Guide
How do I turn off my machine?
With remote pointed at the unit press the power button on the remote controlHomeowners Quick Guide
How do you start the AC?
With remote pointed at the unit press the power button on the remote control, select Cool mode and turn the set point down below the room temperature.Homeowners Quick Guide
How far can an air handler be from condenser for a mini-split?
This depends upon model and the maximum line length allowedView Document
How much Freon?
This depends upon model and length of piping being used refer to submitall and unit data plateSystem Documentation
How much snow will a unit tolerate?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How do you check system pressures?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to connect the thermostat on a MultiPRO multi-position air handler?
The controller wires to H1 / H2 of the indoor unitHow to flip the coil?
The FLEXX Air Handler can be oriented vertical upflow, downflow, horizontal left, and rightHow to put humidifier on?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to remove cover on indoor unit?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to add Freon to the outdoor unit?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to unlock remote?
Press the up and down buttons at the same time to unlockHomeowners Quick Guide
How to build a dock?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
Why is the fan running constantly on my air conditioner?
The fan runs to move air past the indoor sensor to keep an accurate temp reading of the space.Homeowners Quick Guide
How long does the line set have to be?
Please refer to your model's submittal to get the line set min and max specifications.System Documentation
How low can you set the temperature?
61°FHow do I change to eco-mode?
Homeowners Quick GuideHow does one clean out the blower unit
Homeowners should contact their local GREE Select Dealer for maintenance of their system.Find a Contractor
What is a dirty evaporator coil?
Homeowners should contact their local GREE Select Dealer for maintenance of their system.Find a Contractor
Why won't the unit turn on?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
Why would the unit blow dust out?
Homeowners should contact their local GREE Select Dealer for maintenance of their system.Find a Contractor
How do you set the temperature without the remote?
Lift the front panel section on the indoor unit and locate the AUX button on the right-hand side. Press the button to turn the unit ON or OFF. (Not all functions will be available.) Press again to cancel AUX Mode and transfer control back to the remote.How many BTU are recommended per square footage?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How much refrigerant is required?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to check amp draw on compressor and fans?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to replace temperature sensor on an indoor unit?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to reset unit after repairs?
As long as the main power was removed while the unit was repaired which should be done for safety then the unit should have had time to reset and you can power it back up when safe to do so.How to stop it from leaking water?
Turn the power off to the system and contact a local HVAC contractor.Whare is the pressure and temperature when running?
Pressures can vary depending on indoor and outdoor temperatures, a standard Delta T in Cool mode is 20-25°F.What maintenance is required?
The filter should be washed every 30 days and a local HVAC contractor should perform standard maintenance every 6 months.Find a Contractor
What Merv rating for filters?
NoneWhere is the reset button?
Remove batteries and wait for display to go blank then re-install the batteries ( be sure batteries with sufficent charge are in your remote ).Why is my A/C making noise?
Homeowners should contact their local GREE Select Dealer for maintenance of their system.Find a Contractor
Why is unit not closing when turned off?
There could be a problem with the louver motor, Contact a local HVAC contractor.What are the pressure supposed to be low side?
Homeowners should contact their local GREE Select Dealer for maintenance of their system.Find a Contractor
What is a ceiling cassette?
A mini-split ceiling cassette is a type of air conditioning system that combines the benefits of a ductless mini-split system with a ceiling-mounted indoor unit.Our Products
What is health mode?
This function is not utilized in our marketWhat is the OEM rating for fan motor and condenser?
This depends upon model please review the system's manual.System Documentation
Where are GREE products manufactured?
ChinaWhere is the indoor ambient temperature sensor?
The sensor is located in the indoor unit.Where is the thermostat located?
GREE systems have several different types of controls from remote to wired and the FLEXX models use standard 24v thermostatsWhere do you drill hole for piping?
Please refer to your model's installation manual.System Documentation
Where do you find serial number on the indoor unit?
On the data plate.Where do you find serial number on the outdoor unit?
On the data plate.Who can we contact with warranty registration issues?
Please reach out to the installer or one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
Why does the fan still run after A/C shuts off?
The fan runs to move air past the indoor sensor to keep an accurate temp reading of the space.Why won't the temperature show up?
The "Light" button on remote turns the display on and off.Homeowners Quick Guide
Why won't the timer shut off on the remote?
Homeowners Quick GuideHow many amps do I need?
Please see submittal for how many amps for your specific model.System Documentation
Does the Gree mini-split shut off when it reaches the degree set on the remote?
No, it continues running to keep that temperature steady.Why Ductless?
How does a homeowner contact GREE?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to calculate affected space?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to calculate square footage?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to clean drain hose?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to clean mold out of unit?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to get temperature to show on the unit?
Use the Light button on the remoteHomeowners Quick Guide
How to install ductwork for up right?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to install thermostat on mini-split?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to open unit to change filter?
To remove the filter, gently push forward on the handle tabs, then lift the filter out of place. Rinse or vacuum - do not scrub filter with a brush or place in the dishwasher. Damage will occur.Homeowners Quick Guide
How to print warranty registration certificate?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to reset error code?
Turn off the breaker for 10 minutesHow to set auto heating and cooling
Homeowners Quick GuideHow to unclog drain on air handler?
Homeowners should contact their local GREE Select Dealer for maintenance of their system.Find a Contractor
How to use sleep mode?
Under COOL or HEAT mode, press the "Sleep" button to start up sleep function. Review owners manual for more information.System Documentation
How to use unit without remote control?
Lift the front panel section on the indoor unit and locate the AUX button on the right-hand side. Press the button to turn the unit ON or OFF. (Not all functions will be available.) Press again to cancel AUX Mode and transfer control back to the remote.Homeowners Quick Guide
Unit blowing cool air when set to heat?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to unlock unit?
Press the up and down buttons at the same time to lock and the same to unlock.Homeowners Quick Guide
What can I use to clean the condenser?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
What causes cracking noise in my A/C?
Heat and Cold can cause expansion of components on the indoor unit which will result in cracking or popping noises which is normal.What distributors sell GREE products?
Our distributor finder will locate a local GREE distributor in your area.Find a Distributor
What is the scavenging function?
Not available in our marketWhat should the temperature sensor read?
Depending on the type of sensor and the temperature of the sensor this will vary. Please see chart.View Document
What size are the refrigerant line set connections?
This depends on the model and can be found in the submittals and other documents.System Documentation
Where do I find the serial numbers on the ETAC2?
On the data plateWhere is suction temperature sensor located?
Models may or may not contain suction tube sensors, if it has one it will be located in the outdoor unit.Why does remote keep disconnecting?
If your remote is not working try installing new batteries.Why does the fan continue to run even when the unit is not cooling or heating?
To maintain consistent temperatures and minimize energy-loss from constant starts & stops, the fan keeps air flowing past the sensor.View Document
Why is my A/C not cold?
There could be a problem. Homeowners should contact their local GREE Select Dealer.Find a Contractor
Why is my mini-split not heating?
There could be a problem. Homeowners should contact their local GREE Select Dealer.Find a Contractor
Why is not heating?
There could be a problem. Homeowners should contact their local GREE Select Dealer.Find a Contractor
Will unit turn off and back when temperature reached?
Inverter systems ramp down to save energy and maintain temp so most models will continue to run.Why Ductless?
How connect thermostat?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How do change lock settings?
Press the up and down buttons at the same time to lock and the same to unlock.Homeowners Quick Guide
How do I clear an error code?
Turn off the breaker for 10 minutes.How do you turn on and off the unit?
Press the "Power" or "On/Off" button on the remote.Homeowners Quick Guide
How long does it take for heater to come on?
In Heat mode most models will warm the coil before running the fan to avoid cold air moving into the space, this could take a varying mount of time however if more than 10 minutes there may be a problem and Homeowners should contact their local GREE Select Dealer.Find a Contractor
How many years of warranty do I have?
Please refer to warranty documentation, systems must be installed by an HVAC contractor and installation must comply with applicable local & national codes.Warranty Program
How much 410a is the unit shipped with?
Refrigerant charge is listed on the outdoor unit's data plate.How much freon does the unit hold?
Refrigerant charge is listed on the outdoor unit data plate and in the submittals.System Documentation
How much kwh does a heat pump use?
This can vary greatly from model to model, review specific models and ratings in our GREE Full-Line CatalogView Document
How to calibrate thermostat?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to change the dip switch configuration?
Refer to model in questions installation manual, power must be off prior to changing dip switch settings.System Documentation
How to clean the condenser?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How do you close the lid?
Press gently until it snaps into place.How to cycle fan?
Why does the fan continue to run even when the unit is not cooling or heating? To maintain consistent temperatures and minimize energy-loss from constant starts & stops, the fan keeps airflowing past the sensor.View Document
How to file a warranty claim?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to increase fan speed?
Increasing fan speed is done by pressing the Fan button on remote.Homeowners Quick Guide
How to install a strip heater in a mini-split system unit?
We're sorry, we do not currently offer heating elements for our mini-splits, please refer to the manufacturers instructions.How to pull head off of wall?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How to register equipment for warranty?
Registration is for U.S.A products only and can be done using our warranty registration form online.Warranty Program
How to reset my unit without remote?
Lift the front panel section on the indoor unit and locate the AUX button on the right-hand side. Press the button to turn the unit ON or OFF. (Not all functions will be available.) Press again to cancel AUX Mode and transfer control back to the remote.How to set A/C on auto on and off?
The timer function on the remote can be used to turn the unit off and then back on at a desired time of dayHomeowners Quick Guide
How to stop fan?
Why does the fan continue to run even when the unit is not cooling or heating? To maintain consistent temperatures and minimize energy-loss from constant starts & stops, the fan keeps airflowing past the sensor.View Document
How to turn off cleaning mode?
Manually canceling the clean mode would require turning the main breaker to the outdoor unit offHow to turn off fan?
Turn the unit off using the power or on/off button on the remoteHomeowners Quick Guide
How do you unlock the bottom latches?
Press Up at both points and pull outwardContact your local GREE distributor for start up and commissioning help
Press the up and down buttons at the same time to lock and the same to unlock.Homeowners Quick Guide
Where do I buy a GREE mini-split?
A GREE mini-split can be purchased from a GREE Select Dealer.Find a Contractor
Why is the defrost sound loud?
During defrost the compressor runs at a higher speed to facilitate a fast defrost and minimize energy consumption.Can the fan be set to turn off when the system reaches temperature?
Why does the fan continue to run even when the unit is not cooling or heating? To maintain consistent temperatures and minimize energy-loss from constant starts & stops, the fan keeps airflowing past the sensor.View Document
How to set the charge on a gree mini-split?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How can check what model I have?
Refer to the data plate on your unit.How do you use the ambient temperature mode?
Press the Ifeel button on the remote control.Homeowners Quick Guide
How do you change direction of fan?
Louvers can be changed using the swing button on the remote to direct airflow.Homeowners Quick Guide
What does the exclamation sign mean?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
How often should you use auto clean?
Each time the filters are cleanedHow do I restart my unit?
Turn off the breaker for 10 minutes.How do I remove the indoor unit?
Refer to the service manual disassemby instructions.System Documentation
How do you remover the blower?
Refer to the service manual disassemby instructions.System Documentation
How do you get out of 8 hour preheat?
Contact you local GREE Distributor for start up and commissioning help.How to clean the coil?
There could be a leak in the refrigerant circuit. Homeowners should contact their local GREE Select Dealer.Find a Contractor
How to recall fault?
Previous faults can only be viewed with a wired wall controller.How to start a mini-split unit?
There could be a leak in the refrigerant circuit. Homeowners should contact their local GREE Select Dealer.Find a Contractor
What causes unit to freeze up?
There could be a leak in the refrigerant circuit. Homeowners should contact their local GREE Select Dealer.Find a Contractor
What does the exclamation sign on the unit mean?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
Where is the filter on the wall mount?
To remove the filter, gently push forward on the handle tabs, then lift the filter out of place. Rinse or vacuum - do not scrub filter with a brush or place in the dishwasher. Damage will occur.Homeowners Quick Guide
Why does A/C system freeze and trip on low pressure?
There could be a leak in the refrigerant circuit. Homeowners should contact their local GREE Select Dealer.Find a Contractor
How long is the warranty on a registered unit?
Warranty length varies based on the system's part and installer.Warranty Program
How to use with no remote?
Use the manual or auto button located inside the front cover.What is the subcooling range?
Subcooling refers to the temperature difference between the liquid refrigerant's actual temperature and its saturation temperature at a given pressure.What wire and breaker is needed for system?
Please reach out to one of our qualified GREE Select Dealers to assist you with your unit.Find a Contractor
Where is the filter on the ceiling cassette?
Filter is located inside the Grille in the center of the cassette accessed from bottom interior.Why does the mini-split indoor fan run all the time in Cool Mode?
The fan runs to move air past the indoor sensor to keep an accurate temp reading of the space.Why does the mini-split indoor fan not run all the time in Heat Mode?
The fan turns on and off in heat mode once the you reach your temperature set point.Which wire is Comm?
Wire # 2 is dedicated Comm on our GREE Mini-split products.What DC Volts am I looking for on N1-2?
55VDCHow do I connect a condensate pump or other accessory on the GREE mini-split?
Terminals N1 and 3 can be used to power and break 3 to disable indoor unit.What Delta T should I be looking for on the GREE Mini-split?
20-25°F Delta T from return and supply airWhat temperature diff should I see between small line to large line during cool mode?
5°FWhat is a 4-point temp check?
This is the temperature taken with an accurate thermometer at the indoor and outdoor on same line E.g., Large line (suction/gas) should be less than 4°F difference between inside and outside check points.View Document
How do you see indoor ambient temperature vs set point?
Using the "Temp" button on the remote, point remote at the unit and push "Temp" the indoor ambient being sensed by the unit will show on indoor display for approx. 4 seconds before reverting to set point.Why does the indoor unit make a popping noise?
This can be a result of the mounting bracket being in a bind, Wall Bracket not Flush to the Wall and Line Set being Less Than 10 FeetWhy doesn’t the unit come on after installation?
Check to be sure that there is the proper voltage on L1 and L2 and N1 and 3 terminals (for 115v system should be 115-120vac and for 230v system should be 220-240vac. Check that the set point is not the same as room temp so that the system will call for the outdoor unit to run.What does 8 red flashes mean on the outdoor board LED indicator?
This means that there is a call for the outdoor unit to run in the corresponding mode set at indoor unit.Is GREE a global HVAC manufacturer?
Yes, GREE Electric Appliances, Inc. of Zhuhai is the world largest air conditioner enterprise integrating Research & Development, manufacturing, marketing and services. GREE’s annual production capacity is 60 million residential air conditioning systems and 5 million commercial systems. GREE have 80,000 employees, 5,000 engineers on staff, located throughout their nine manufacturing facilities worldwide, based in China, Brazil, Pakistan and Vietnam. Gree products are sold into more than 100 countries worldwide including the United States.Is GREE brand represented in USA market?
Yes, GREE Ductless splits and PTAC products are sold in the United States through the largest and experienced HVAC/R distribution and installer network in the country. Currently operating over 500 locations in 37 states in United States and Puerto Rico, and serving over 50,000 contractors to install, service or replace your HVAC system. GREE Ductless systems and PTAC products are available throughout the country at a location close to you so you can order today and cool tomorrow. Check GREE installer locator to select a GREE dealer close to you.What are the key GREE brand attributes?
Efficiency leadership and proven quality at affordable prices, delivering the best value in the market. GREE Ductless systems are among the highest efficient in the market today, up to 38 SEER. Reliable and quality Ductless and PTAC products that are affordable to today’s residential and commercial customers, backed by a Five Year limited parts warranty. Check GREE warranty statement for additional information and details.What is GREE’s commitment to environment?
Resource efficiency with you and the planet in mind – At the core of GREE Ductless systems is a high efficiency Inverter-driven compressor engineered to reduce up to 65% of your cooling and heating energy consumption, while sustaining high standards of performance. GREE Ductless systems and PTAC products sold in the United States uses environmentally friendly refrigerant, R410a.What are GREE’s performance, safety and quality certifications?
GREE prides itself on the reliability and quality of its products. World class, state-of-the-art quality control methods are employed throughout the manufacturing process, including a separate plant where all key components are pre-tested. In addition, GREE Ductless Series have the following certifications: Energy Star Qualified (on Select models), AHRI Certified, ETL ListedWhat do I check if my system goes down?
Tripped circuit breakers, Cycle system off and on (Reset both outdoor and indoor units), Clean air filters, check for dirty indoor coil, Any obstructions from outdoor coil, Remote control batteries. If you are still having trouble, call a licensed HVAC contractor.How do I operate my unit if the remote control is lost?
In the case that the remote control is mis-placed, the unit can be turned on/off by lifting the panel on the Indoor Unit and pressing button on lower right hand side. The temperature cannot be changed and the unit will only operate in the "Auto" Mode.What does my unit's error code mean?
Enter your error code into our troubleshoot error code tool or find it using the error code look-up table below.Troubleshoot Error Codes
What units have wiFi capability?
The current Sapphire, Vireo and Livo models come with WiFi already installed - only needs to be connected to end user’s WiFi internet. There are 3 GREE Apps: The GreeSmart App works like the remote that comes with the unit. An infrared “in room” remote control works from iPhone and Android if indoor unit is infrared capable. The GREE+ App is the Universal WiFi App that controls your system from anywhere if your unit is equipped from the factory with the WiFi Module or has had a WiFi kit field installed. The G-Life App is for Crown rev (A) & Crown rev (B) RF remote. Only LIVO Rev B 9HP, LIVO 12HP, LIVO 18HP and LIVO 24HP have WiFi upgrade. Livo Rev A & LIVO Rev B 30,000 and 36,000 BTU do not have WiFi. VIREO Rev B is Wi-Fi Compatible (Sold Separately Kit PN: WSBEC02). VIREO Rev A does not work with WiFi. Part number for WiFi Kit, sold separately, on VIREO B, LIVO B (Wi-Fi capable models only: 230 volt Units: Kit # WSBEC-02 I 115 volt Units: Kit # WSBEC-03. # of indoor units can connect to WiFi: 4 indoor units. How to determine which units are WiFi Compatible: Sales Brochures, Submittals of the equipment. The WiFi connects to the equipment with blue molded plug and the indoor unit has blue molded plug in control panel of the indoor and will plug together. The white molded plug located with the blue molded plug is for wall mount control that comes with the indoor. All unit remote controls are universal to each other except for the Crown.View Document
Why won't my unit connect to wiFi?
You may have the wrong app loaded - the GREE+ app is only app that will work with WiFi. Could need to Refresh the App. G-Life app is for Crown rev (A) & Crown rev (B) RF remote.View Document
Are GREE parts interchangable?
Many GREE part #’s vary by one or 2 digits. This does not mean they are interchangeable, each part # has its own unique properties. When looking for individual parts, check parts diagrams to see if that part is also a component of an assembly or sub-assembly. For warranty purposes always select the individual part number first. If that part is not in stock, there may be a component of an assembly or sub-assembly that is available.
Technical information produced by Tradewinds Distributing Company, LLC is intended for use by licensed HVAC contractors only.